What happens next?


What’s Next?

Your Housing Solutions Officer will consider the following duties:

  • Section 62 Duty to assess your housing need – This assessment will confirm if you are eligible and homeless or threatened with homelessness within 56 days. The assessment considers the cause of homelessness, any support needs you or a family member have and the outcome you want. This assessment will help you and the officer consider and agree reasonable steps to prevent homelessness.
  • Section 66 Duty to prevent homelessness - This will be done by both you and your Housing Solutions Officer carrying out the reasonable steps agreed. These actions will be completed over the next 56 days. There are a number of ways this duty will be brought to an end which include; you are no longer threatened with homelessness, you have become homeless or you have failed to cooperate with the personal housing plan agreed to prevent homelessness.
  • Section 73 Duty to relieve homelessness and help secure accommodation - If you are homeless now, or the work to prevent homelessness has not been successful, we will continue to work with you for a further 56 days to help relieve your homelessness. This may include providing you with interim accommodation under Section 68, depending on your individual circumstances. There are a number of ways this duty will be brought to an end which include; all reasonable steps have been explored, you are no longer homeless, you have failed to cooperate with the personal housing plan agreed to relieve homelessness.
  • Section 68 Duty to provide interim accommodation - For those who are eligible, homeless and have a priority need for housing.
  • Section 75 Duty to secure accommodation - The final and absolute duty for applicants who are eligible, homeless, have a priority need for housing, are unintentionally homeless and have a local connection to Conwy.

What if I disagree with your decision?

If you disagree with the decision that has been made on your case, or the suitability of accommodation offered to you, then you have a right to request a review. Further information on how to ask for a review will be sent to you with your decision letter.You will need to send your request in within 21 days from when you received your decision letter, or offer of accommodation letter. The review will be carried out by an independent person who will be senior to the original decision maker and who will not have been involved with the original decision on your case.

A decision will be reached normally within 8 weeks from the date of request for a review, however, it is anticipated a decision would be made before this. You, or a representative on your behalf, will be invited by letter, to provide any further additional information or evidence that you wish the reviewing officer to consider.

You will be informed of the decision in writing.

Shelter Cymru